TESTIMONIALS

After placing an order for replacement parts for my Nautilus equipment I was informed that one of the part's numbers was non-existent. When I phoned to inquire about the number and the part I was looking for I was connected to Mark in customer service. Mark told me he would check for the part and the correlating number and get back to me by phone. I suggested that Mark email me because I live in Hawaii and the time difference can be difficult to work with. Mark not only got back to me, via email, that same day but continued to search for additional parts that I was interested in purchasing but did not pursue myself because I simply didn't want to spend the time searching your on line catalog. Mark communicated with me via email in an extremely prompt and professional manner and took the initiative to locate not just one part but a selection of suitable parts for me to choose from. It is important that you understand how refreshing customer service of this level is and how thankful I am to have done business with Mark and your organization. Mark is courteous, tenacious, and he cares.

Sincerely,

Patrick A.
FITNESS MATTERS

First and foremost your web site is the best I have ever worked with.
Whoever did the programming should be commended. From locating the part
required to checking out - it was a pleasure. It appeared to anticipate my
every need and wasn't the chore I expected when in need of a repair part.
What a joy. The check-out procedure was fault free and easy to walk through
the procedure.

The basic support for the product and the many parts that you must have
daily is unbelievable. A replacement part being shipped the next day.
Received in just two days from ordering it. The documents you have
generated are simple and straight forward. In this day and age it is
extremely rare to find an excellent company such as yours. Your staff must
be so proud to work in such an organization. My hat is off to all of you. I
have run product support organizations for airlines my entire life. I only
wish I could have had the opportunity to have worked with such an
outstanding organization like Fitness Repair Parts. Thank you very much.
My replacement card is now installed and I am back in business in just two
days thanks to you.


Tom S.
Coppell, TX